Welcome to Whitehaus Collection’s ® Frequently Asked Questions page. We have compiled a list of commonly asked questions and easy to understand answers for your convenience.

All solutions on this page are simple to do yourself and are tailored to help you avoid that costly call to to your local plumber.

If you have a question that is not found here feel free to email us at info@whitehauscollection.com and a member of our team will promptly reach out to you.

General Questions

On new installations, the hoses may get twisted or kinked. Look under the sink and check that the supply hoses are untangled.

Unscrew the spray head from the hose and place in the sink. Turn the water on. This only verifies that the low water pressure is not caused by a part within the faucet. If pressure is normal, the problem is with the restrictor which looks like a circle disk located at the thread entrance where the spray head connects to the hose. To remove the restrictor, use a small tool such as a screwdriver, pinch to the side and pull out the restrictor. Check the water pressure again and if fixed attach the spray head back to the hose. If the problem continues call customer service at 1-800-694-4837.

It is recommended by most companies, including Whitehaus, to purchase fixtures and accessories by the same brand for best matching result. The same terms may be used to describe the finish but depending on the company the end result may be different. The only finishes that are usually close matches are chrome, brushed nickel and stainless steel. These will generally blend even if the fixtures are not made by the same manufacturer. Visit a showroom or display to see in person whether two different brand products are similar.

At approximately 100 lbs each, our Fireclay sinks are not self-supporting. However, you can give your Fireclay sink the look of a drop-in by simply installing the sink a few inches higher in the cabinet and “butting” the counter up against it. Talk to your contractor for more details on creating this look.

For installation and counter cut out measurements, please make sure you have the sink on hand prior to installation as dimensions may vary. All fireclay sinks are handmade and may vary in size.

There are very few differences between prep/entertainment faucets and lavatory faucets. The main difference is prep/entertainment faucets do not have a pop-up waste drain therefore a drain with a separate mechanical control will need to be purchased. The most important thing to keep in mind when considering a prep/entertainment faucet for the bathroom is the spout length. The water must come out of the spout directly over the drain to prevent water from splashing out of the sink. If the spout is too long for standard installation, your contractor may be able to install the faucet farther back in the cabinet to offset the extra spout length.

Whitehaus Collection® does sell directly to the homeowner/end-user. Our web site for ordering directly is shop.whitehauscollection.com

Each manufacturer uses a different formula for their specialty finishes. It is very important to purchase all of your specialty finished faucets and accessories from the same manufacturer to ensure the products will match together. Therefore, if choosing to purchase a specialty finish such as oil rubbed bronze, select the same brand.

Pulse the side spray a few times. If the faucet continues to make a noise, ask your dealer to order a new diverter for your faucet.

These faucets were designed with filtration in mind; however they cannot be used with a “Reverse Osmosis” filtration system. Talk to your plumber or contractor to find out which system is right for you and the Forever Hot product for the best result.

Don’t let the name fool you, “Quartz sink” or “Titan Quartz sink” is a plastic composite, not a natural material. These plastic composites easily burn, stain and scratch when exposed to the everyday use of a kitchen sink. This creates a perfect environment for bacteria to accumulate. The result is an unsightly and unsanitary kitchen sink. Many companies have experimented with this material and were quickly disappointed by the results. For quality, longevity, stain, and bacteria-resistance sink, a true Fireclay material is the best investment.

Most faucets will drip for a few seconds as excess water is released from the spray head. Remaining in the spout or the hose for pull out faucets, water should be pushed out for a few seconds. This is due to health reasons to ensure the freshest water. Do not be concerned unless the dripping continues for an extended period.

The aerator may be clogged from debris. Refer to “How do I clean my aerator” for a solution. For two handle faucets the problem may be in the stem. For single handle the cartridge may be bad. Contact the technical department to further verify the problem and solutions. If the handle is leaking or becoming hard to turn, you need a replacement.

All of our stainless steel and copper sinks are 100% recyclable. The fireclay sinks are made from natural clay material that are completely lead free. They are also 100% recyclable.

Our Solid Stainless Steel bodied FX Navigator series faucets feature a low-consumption 1.5 gpm (gallons per minute) aerator to reduce water waste by 66%. All of our Metrohaus and Luxe single handle/lever Kitchen and Bath series faucets are eco-friendly.

Our new Magic Flush® toilets are eco-friendly with a dual flush mechanism at 1.6/0.8 GPF.

In order to maintain the smooth, sparkling appearance in the finish, wipe after each use with a soft, dry cloth. Use mild soap or household vinegar only. Do not use cleaners containing alcohol, acids or abrasives. Those chemicals are harmful to the faucet’s finish and could remove the polish.

Simply unscrew the aerator. Place the aerator in a bowl with an equal mix of warm water and white vinegar. Let it sit in the mixture for 30 minutes then rinse thoroughly. The aerator should be cleaned periodically.

All Whitehaus Collection® Kitchen and Bath lever-handled faucets are ADA Compliant.